COVID – Safety First

Your safety is our priority! Our pool and spas are open.

All guest must present their respective driver's license or any government issued ID and must register via QR Code upon check-in. Check-in time is from 2pm-10pm.

Sapphire aims to be as safe as possible and to ensure guests have a lovely and as safe as possible stay with us.

As part of that signs are displayed about corona safety measures - called our Safety First program. Other measures on Safety First will be updated via our social media and email platforms. Strictly no inflatables allowed in the pool and a maximum 10 guests allowed in pool area with COVID prevention policy.

We have individual budget rooms that open to fresh air, not like many hotels where hallways are shared breathing spaces. We respect and adhere to 1.5 meter distancing on our property between all guests. We have a back Spa called "Bertie" which operates on Cold function and a Front Spa called " Froggy" however, both are temporarily closed for COVID safety.

Follow us on Instagram and Facebook for updates on our Covid Safety First program.

Our office is also a limit of 2 people at any time.

Keep safe and well and remember, Safety first!

Regards cancellations policy:

If canceling for change of mind - no refund on deposit.


If canceled due to COVID - refund or credit will only be issued if the person has a medical certificate displaying they have corona virus. A full refund or credit will also be issued if the government decides travel is restricted to our motel from your location. If you are unwell (not related to corona virus) a refund will not be issued - but a credit to use at another time will be issued, if a medical certificate is produced. If you have been told to get tested and stay home to isolate a credit will be issued once a letter from your doctor stating same has been issued.

We are happy to discuss our policies. A valid card must be on file as security and additionally or separately a cash bond may also be requested - please discuss with us if you have any questions regarding this. All damages will be liable for. We will follow the directions of the government regarding the rules for corona virus, as these change we will make the necessary changes. Any other bookings e.g. will need to go off the policies the online travel agents dictate to us at the time.

We have a very fair Covid 19 set of policies set up for direct bookings on this website & in the event of you/your group having cold or flu symptoms, after evidence is provided from your doctor from you via email, we of course give you a full credit or full refund. We monitor Government rules & if the Government says you are not allowed to travel of course again a credit or refund is issued. To discuss further policies regarding Covid modified or cancelled bookings booked directly with us via phone or here, feel free to call us on 0243325799. Bookings with us from OTA we are guided by eg what their policy rules are. PLEASE CAREFULLY SELECT AND BOOK A REFUNDABLE POLICY OR EVEN WITH CORONA ISSUES YOU WILL STILL BE EXPECTED TO PAY THE FULL CHARGE EVEN IF CORONA VIRUS ISSUES ARISE AS WE MUST GO OFF THE OTAS POLICIES. THEREFORE IF CANCELLING EVEN IF DUE TO TRAVEL RESTRICTIONS LOSS OF FULL PAYMENT WILL OCCUR.